Answers about how the Fox Valley HVAC referral service works, what it costs and what to do in a gas or CO emergency.
Who will I be talking to?
Fox Valley HVAC is a referral service. When you send a request, we connect you with an independent local HVAC contractor who serves your area. We don't do the repair work ourselves.
Does it cost anything to use?
No. Sending a request is free. Any diagnostic fee, repair price or quote comes from the contractor, and you should confirm pricing with them before work starts.
Are you open 24/7?
We don't promise round-the-clock service. After-hours and weekend help depends on which local contractors are available. Send a request and we'll check.
I smell gas. What do I do?
Leave the house right away and call 911 or your gas utility from outside. Don't use switches or phones inside. Call an HVAC pro after the utility says it's safe.
How do I check a contractor?
Ask for proof of insurance and the business's DSPS HVAC Contractor registration, which Wisconsin requires of HVAC businesses (Wis. Stat. 101.178). Get a written estimate and look up reviews yourself.
Do I need a carbon monoxide detector?
In most Wisconsin homes, yes. State law (Wis. Stat. 101.647) requires a working CO detector in the basement and on each floor level. It doesn't apply to a home with no attached garage, no fireplace and no fuel-burning appliance.